FAQ
PRODUCTS
What paper do you print on?
Details of media type and weight are included in each product description.
What size are the prints?
Each print has its size (or size options) listed on its product page. Please note this includes an (approximate) 25mm white border all round.
Are the prints signed by the artist?
While fully endorsed by the artist, the prints are not signed.
ONLINE SHOP
How secure is the payment system?
all payments are processed via stripe. please read about stripe's highly secure service here
How are the prints packed and posted?
The prints will be securely and professionally packed by www.dottodotprinting.co.uk and send straight to the customer.
What is your return policy?
You can cancel at any time up to 7 days after delivery. To cancel please contact us. Please return the item, at your expense, with its original packaging to the address below. Subject to our terms and conditions, we will issue a refund less postage costs.
Please check your print when its delivered, if it has been damaged in transit please tell the delivery driver, sign for it and contact us immediately (within 24 hours) at info@juliaheseltine.com. If possible please photograph any damage. we will then contact you to discuss the matter, and to explain what to do next.
Please return the print, with its original packaging to: JHPrints, Geranium Cottage, The Street, Tuddenham St. Martin, Suffolk IP69BT.
Please see our terms and conditions page for more information.
POSTAGE
How long will delivery of my order take?
Orders to UK addresses are typically despatched within 7 working days.
How much does postage cost?
Postage to UK addresses are included in the price of the print.
What about internationally?
If you live outside the UK and would like to order, please contact us and we will advise as to postage costs and delivery times.
MORE ANSWERS
if you have further questions, please feel free to contact us.